Launch access
Include whether you are a student, educator, or student support team member. Share your university, study area, and device type only if you are comfortable doing so.
Support
Contact Plom support
For launch access, app support, bugs, account questions, privacy requests, or data deletion requests, email support@plom.app.
Account or data help
Include the email address used with Plom and a short description of what you need. Do not send sensitive academic documents through email unless support specifically asks for them.
Bug reports
Include what happened, what you expected, your device model, iOS version, app version if visible, and whether you installed through TestFlight.
Privacy requests
Use the subject line "Privacy request" and include the email address connected to your Plom account so the correct account can be identified.
What support can help with
- Joining or leaving the launch list.
- Reporting issues with assignments, deadlines, chat, or uploads.
- Requesting help with account access, correction, or deletion.
- Asking privacy questions about diagnostics, uploaded material, or account data.
Related pages
Read the Privacy Policy for data handling details, the Terms of Use for app terms, and the Subscription Terms for planned Plom Pro billing details.
Emergency support
Plom is not an emergency service. If you or someone else is in immediate danger in Australia, call 000. For urgent mental health support, contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636.